Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We put the 90-Day Done Right Promise in writing on every single job we complete in Norwalk. It means exactly what it says: if the work isn’t done right, one call brings Wendell Pike and his crew back at no additional cost. No fine print, no argument, no “well, technically.” We’ve been at this since 1999, and the reason we’re still here is that we treat your chimney the way we’d treat our own. The price you hear on the phone is the price on the invoice. The sweep who shows up at your door is background-checked and in uniform. And if something’s wrong after we leave, you won’t be chasing a voicemail box. You’ll get Wendell.

Call (475) 375-2748

What’s Covered

• The workmanship. Every sweep, cap install, crown repair, and liner job is backed for 90 days, and if it isn’t right, we come back and make it right.
• The parts we install. We work with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield so the components going into your Norwalk chimney are brands we know and trust.
• The cleanup. When Wendell and his crew leave your house, the hearth looks like they were never there, except the chimney actually drafts and the firebox is clean.
• The arrival window. You get a real window before we come out. If it slips, we call you. You won’t be sitting around wondering if anyone’s showing up.
• The price. The number you hear before a single tool comes off the truck is the number on the invoice. No surprise add-ons, no “while we’re here” upsells.

Our Satisfaction Promise

Here’s how it works if something doesn’t sit right with you. You call (475) 375-2748. A live person answers, any hour, any day. You tell them what’s wrong. Wendell or one of his crew heads back out, looks at the job, and fixes it. That’s the whole process. We don’t make you file a claim, wait for a third-party adjuster, or navigate some corporate escalation ladder. The 90-Day Done Right Promise isn’t a marketing line. It’s stamped on every job because we’re a local Norwalk company and we run into you again on Saturday at the hardware store. Wendell puts his name on the work. That’s not a metaphor. It’s on the paperwork, and he stands behind it. If you get a written estimate from another chimney company, bring it to us. We’ll give you a free second opinion, and we’ll match it where we can with honest work at a fair price.

Licensed & Insured Backing

Talk is cheap when it comes to guarantees. The thing that actually protects a Norwalk homeowner is standing: a licensed, insured company with a published address and an owner whose name you can find. Top Hat Chimney is locally owned and owner-operated, and we’ve been serving Fairfield County since 1999. That means if something goes wrong, you know who to call, where to find us, and that the insurance backing is real. We’re insured and bonded because that’s what protects your home and ours. A guy in an unmarked van with a ladder and a Shop-Vac can undercut any legitimate chimney company. Until something breaks. Then the guarantee is worth the cost of the paper it wasn’t written on. Wendell’s been doing this for over 29 years. He’s not going anywhere, and neither is the promise.

What the 90-Day Promise Means in Practice

Let’s make it concrete, because guarantees sound better when they’re tied to actual chimneys. Say we sweep your flue in February, and in April you notice a puff-back or a smell coming from the fireplace. You call us. We come back. We don’t tell you it’s a new problem and hand you a new invoice. We figure out whether it’s our work or something else, show you what we find, and if it’s on us, we fix it at no charge. The same goes for a cap we installed that loosened after a Nor’easter, a crown we repaired that developed a hairline crack, or a liner joint that isn’t seating the way it should. The 90 days start when the job’s done, not when we scheduled it. And if it’s day 91 and you’ve got a legitimate issue, call anyway. We’re reasonable people, and we live here too.

Why We Back It With Brands You Know

Part of standing behind work is choosing materials that don’t undermine the promise. That’s why we install and service products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. These aren’t no-name knockoffs that show up unmarked on a gray-market pallet. They’re established brands with documented specs, so when we tell you a liner is sized right for your flue or a cap is rated for your chimney’s exposure, that claim has engineering behind it. It also means that six months down the road, we can get replacement parts without going on a scavenger hunt. The guarantee on the work is ours. The product behind it matters too.

What We Don’t Ask You to Take on Faith

Every recommendation we make in your Norwalk home gets documented. The camera footage and a plain-English verdict, every time, no exceptions. If we tell you there’s third-degree creosote glazed inside your flue, you’ll see it on the screen before you decide anything. If we say a liner’s cracked, the camera shows the crack. Nothing is recommended without evidence you can see for yourself, and we’ll tell you plainly when something can safely wait. That’s not a bonus feature. It’s the only honest way to run a chimney company, and it’s part of what the guarantee protects: you’ll never be sold work you couldn’t verify. If another company writes you an estimate for thousands in liner or masonry work, bring it to us. The free second opinion isn’t a sales tactic. It’s a neighborly thing, and it’s been our policy for years.

Standing Offers That Stack on the Guarantee

• $40 off any repair over $200. Real discount, applied before you pay, not a mail-in rebate.
• Free second opinion on any written estimate. If someone else quoted you, we’ll look honestly and tell you if it’s fair, too much, or not the right fix at all.
• No trip charge inside the county. Fairfield County calls don’t pay a fee just to get Wendell or his crew to the door.
• 10% off always for seniors and veterans. That’s every job, every day, not a seasonal promotion. If you served or you’ve earned the gray hairs, you get the discount.

A Note on the Work That Can’t Be Guaranteed

Chimneys are exposed to weather, fire, and time. We guarantee our workmanship for 90 days because that’s a fair window to spot a problem with something we did. What we can’t do is guarantee that a chimney will never need maintenance again. Your flue doesn’t care how the fire looks. It cares how it breathes. Once a year, burn or no burn, chimneys break in the off-season too. What we do promise is that when you call us back, we’ll handle it honestly. If it’s our work, we own it. If it’s normal wear, we’ll show you what’s happening and tell you what actually needs doing now versus what can wait. No scare-selling, no pressure. Twenty-nine years in Norwalk has taught Wendell that the honest answer outlasts the quick sale every time.

The Guarantee, In Plain Words

You hire us to clean, repair, or rebuild your chimney. We do the work at the price we quoted. If it’s not right within 90 days, we fix it free. You’re protected by a licensed, insured, owner-operated company with a published address and a name you can find when you need it. Ask anyone on your street. They already know which truck to call.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Norwalk, Connecticut since 1999.